our guarantees to you
“We Value Your Home” Guarantee
The Xcalibur Services experts will always protect your home by using protective shoe covers and tarps (when necessary). Our aim is to leave your home’s interior in the same condition it was in before the experts arrived. If you are ever dissatisfied with how we left your home, we will come back and clean your home for you.
The Xcalibur Services expert will arrive in a Xcalibur Services truck, wearing a Xcalibur Services uniform. All of our service experts carry identification cards, which you may ask to see before letting them in your home. Xcalibur Services is fully licensed and insured for your safety and protection. Each member of our team has had a background check.
Xcalibur Services accepts full responsibility for your complete satisfaction with the materials we use and the workmanship we provide. During the first year, if for any reason you are dissatisfied with the performance of the equipment, our service, or our people, we will do whatever it takes to make it right and correct the problem to your satisfaction.
The Xcalibur Services call center is open 24 hours a day, 7 days a week, and is staffed by a team of experts, so you will always speak to a live person. Our experienced experts will efficiently determine how we can best help you. Then they will schedule an appointment at your convenience. The chosen service expert will give you a call before they arrive at the appointed time, so you don’t have to waste your valuable time waiting.
"No Lemon" Guarantee
Manufacturers have admitted that 3% of their equipment comes from the factory with some kind of defect. We guarantee that should your compressor or heat exchanger fail in the first five years we will replace it with a brand new current model, free of charge. It is important to note that this guarantee applies when the equipment we have installed is maintained and operated in accordance with the manufacturer’s operation and maintenance manuals.
Lifetime Guarantee on Repairs
If you purchase one of our recommended solutions we guarantee that all work and equipment will function as expected, free from defect for as long as you own the house.
The Xcalibur Services installation experts are the best in the business, with unmatched skill, work ethic, and workmanship. They are consistently up-to-date on new market developments. There’s confidence in knowing an expert in the field is working for you and with you. They will complete the job in a timely manner, with precision, all while respecting your property. They will clean up when they are finished and will take personal responsibility for your satisfaction. We are a drug-free company. Our team will not smoke or swear in or near your home. If they have not performed in accordance with these high standards, we will refund whatever portion of the purchase price that you feel to be fair and reasonable.
installations and repair of air conditioning, furnaces, heat pumps, indoor air quality systems and duct cleaning services
We’re dedicated to fast, expert repairs and installations whenever you need them, saving you money and making your home greener and more energy efficient, unparalleled customer service, standing behind every product and service we offer, and getting the job done right the first time and assuring it with our “Final Touch” quality inspection!