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Guarantees
Legendary Customer ServiceSatisfaction Guaranteed24/7 Emergency Services
We’re Committed To Do Every Job
The Xcalibur Way!
Whether you are looking to maintain, repair or replace your HVAC system, electrical system or are in need of plumbing repairs, replacements, drain cleaning, and more – our team of certified technicians, experienced consultants, and factory-trained installers are ready to provide you with the information, choices, and skills you need to make your home as comfortable, efficient, safe and healthy as possible.
“We Value Your Home” Guarantee
The Xcalibur Services experts will always protect your home by using protective shoe covers and tarps (when necessary). We aim to leave your home’s interior in the same condition it was in before the experts arrived. If you are ever dissatisfied with how we left your home, we will come back and clean your home for you.
Safety Guarantee
The Xcalibur Services expert will arrive in an Xcalibur Services truck, wearing an Xcalibur Services uniform. All of our residential HVAC contractors carry identification cards, which you may ask to see before letting them in your home. Xcalibur Services is fully licensed and insured for your safety and protection. Each member of our team has had a background check.
Satisfaction Guarantee
As one of the best HVAC companies in the Birmingham, AL, area, Xcalibur Services accepts full responsibility for your complete satisfaction with the materials we use and the workmanship we provide. During the first year, if for any reason you are dissatisfied with the performance of the equipment, our service, or our people, we will do whatever it takes to make it right and correct the problem to your satisfaction
Time Guarantee
The Xcalibur Services call center is open 24 hours a day, 7 days a week, and is staffed by a team of licensed experts, so you will always speak to a live person. Our residential HVAC contractors will efficiently determine how we can best help you. Then, they will schedule an appointment at your convenience. The chosen service expert will give you a call before they arrive at the appointed time, so you don’t have to waste your valuable time waiting
“No Lemon” Guarantee
Manufacturers have admitted that 3% of their equipment comes from the factory with some kind of defect. We guarantee that should your compressor or heat exchanger fail in the first five years, we will replace it with a brand new current model free of charge. It is important to note that this guarantee applies when the equipment we have installed is maintained and operated in accordance with the manufacturer’s operation and maintenance manuals.
Lifetime Guarantee on Repairs
If you purchase one of our recommended solutions, we guarantee that all work and equipment will function as expected, free from defects, for as long as you own the house.
Workmanship Guarantee
The Xcalibur Services installation experts are the best in the business, with unmatched skill, work ethic, and workmanship. They are fully licensed and consistently up-to-date on new market developments. There’s confidence in knowing an expert in the field is working for you and with you. Our residential HVAC contractors will complete the job in a timely manner and with precision, all while respecting your property. They will clean up when they are finished and will take personal responsibility for your satisfaction. We are a drug-free company. Our team will not smoke or swear in or near your home. If they have not performed according to these high standards, we will refund whatever portion of the purchase price you feel is fair and reasonable.
Join The VIP Total Homecare Club
Just like your car, your home’s HVAC, plumbing and electrical systems require ongoing maintenance in order to ensure top performance when you need them most.
That’s why we’ve created our VIP Total Homecare Club, so our team at Xcalibur can keep your home’s HVAC units, electrical systems and plumbing running at peak performance. Take a look at our VIP Total Homecare Club packages below and select the one that best fits your needs. Then take comfort knowing your system is in great hands.
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